LiOn Support Engineer

Job description

Sunlight Group is specialized on the development of the next generation energy storage products for industrial and advanced technology applications, always conscious of its environmental impact and with a genuine passion for value creation and constant improvement. We believe that power is knowledge, thus our purpose is to tirelessly pursue knowledge through data and insights. Turn those into innovation which serve our customers and improve the lives of the people who are belonging to the ecosystem. Driven by our commitment to inspire our people and unlock their potential, we have created an agile and innovative environment that promotes open communication and collaboration, while offering continuous learning and development opportunities.

We are currently looking for an ingenious LiOn support engineer for our Global After Sales Department. The role will focus in repairing and maintain our LiOn products. Moreover, supporting partners and customers should be a part of Service Support Engineer daily job.  On top of that, the role offers hands-on experience, testing and documenting -reporting in our After Sales Department at Kifisia, Athens, as well as well cooperation with the others departments it is needed.

Key responsibilities:

  • Maintains – Repairs Sunlight's LiON products
  • Operation Monitoring & adjustment remotely
  • Worldwide remote Support partner/ customer
  • Service training of partners and customers
  • Follow up claims and operation
  • Reporting and suggestions for improvement
  • Oversees account performance according to KPIs
  • Cooperates with other departments for the continuous improve of products

Job requirements

  • 2-3 years of relevant experience (ideally in industrial sector)
  • Degree in Engineering (Electrical, Electrical Power, Electronics, Automation-Communications)
  • Fluent in English
  • Good knowledge of SAP and MS Office applications
  • Organizational skills, time management, team work
  • Customer centric mentality
  • Ability to travel abroad
  • Great interpersonal and administrative skills

Despite your experience and skills, you never stop learning, cultivating an out-of-the-box thinking, a growth and entrepreneurial mindset, embracing ownership and agility. You are impact-focused, proactive and open to change. Last but not least, you are able to communicate scientific principles and applications both in Greek and English - we are a multicultural team! - , you are a real team player who can build strong relationships with various stakeholders and thrive among global talents in a positive work environment.

What we offer you back

To start with, we give you the opportunity to thrive in a restless team and grow your potential in an innovative environment. As per your compensation and rewards package, this is a preview:

• A competitive salary, based on experience and topped up with other bonuses.

• Company healthcare plan

• Continuous learning opportunities. Allocated training budget that can be spent on books, online courses or other training materials.

• Established framework for career development

• International mobility opportunities